Refund Policy
Last Updated: August 2026
As we sell digital products that are delivered instantly after purchase, our Returns & Refund Policy differs from that of physical goods.
Digital Downloads
All products sold on MoreJacked.com are digital downloads. No physical items are shipped.
Once your payment has been processed, you’ll receive immediate access to download your purchased files.
Refunds
Due to the nature of digital products, we are generally unable to offer refunds, returns, or exchanges once a file has been downloaded or accessed.
Please read each product description carefully before purchasing to ensure it meets your requirements.
If You Have a Problem
Customer satisfaction is important to us.
If you experience any of the following:
- Your file won’t download.
- The download is incomplete or corrupted.
- You receive the wrong file.
- There is a technical issue with your purchase.
Please contact us as soon as possible with your order details, and we’ll work quickly to resolve the issue by providing a replacement file or other appropriate assistance.
Duplicate Purchases
If you’ve accidentally purchased the same design more than once, please contact us. We’ll review your order and, where appropriate, arrange a refund for the duplicate purchase.
Commercial Licence
Refund requests cannot be made on the basis that you no longer require the commercial licence or have changed your business plans after purchasing.
Please review the licence information before completing your order.
Compatibility
It is the customer’s responsibility to ensure the purchased file format is compatible with their chosen software, printing service, or print-on-demand platform before purchasing.
Our designs are supplied as high-resolution PNG files with transparent backgrounds. Product listings clearly state the included file format.
Need Help?
If you have any questions before or after your purchase, we’re happy to help.
Simply get in touch through our contact page, and we’ll do our best to resolve your issue as quickly as possible.